SERVICES - COMPUTER SUPPORT We pride ourselves in the knowledge of our products. Our staff are trained to assist you with your valued purchases and to answer any technical questions. Limited computer support is available at our discretion for customers who have purchased Computer Hardware or Software from TMC. This is because most problems can only be solved in a hands-on situation. If we are unable to take your call immediately we would be happy to respond to your email or phone message as soon as is possible. Thankyou for your understanding - we are probably the busiest music store in Australia! A basic home studio setup guide can be found here. TURRAMURRA MUSIC HI TECH AFTER SALES SUPPORT 1. Customers must provide proof of purchase with either invoice or docket number before proceeding. 2. Customers are encouraged to send an email with as much details relating to the problem as possible. Either to the staff member they purchased the goods from (name@turramusic.com.au). Or directly to support@turramusic.com.au. 3. Customer service is provided on weekdays from 12.00pm to 6.00pm. Ask for computer support. For Digidesign HD or mac problems, please email dan@turramusic.com.au, or contact support as per above. 4. Computer problems often cannot be resolved verbally. More often, it requires hands on service to get to the source of the problem. Please download the following PDF for details and pricing on computer installation and service charges here. 5 .Training is available. We encourage customers who have little knowledge of their new programme to enquire about this option. For all after sales support contact Ritchie from Tuesday to Friday 12.00pm to 6.00pm
email: support@turramusic.com.au
Phone: (02) 9449-8487