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Returns Policy

Please choose your purchases carefully as we do not offer a trial period.

We believe that our customers deserve products that are new and not items returned after being used by someone else.

Non Returnable Items

  1. Sheet music, CDs, DVDs, magazines and books cannot be returned due to copyright.
  2. Computer software cannot be returned due to copyright.
  3. Consumables such as guitar strings, cables included in packages etc, cannot be returned
  4. Recorders, reeds, harmonicas and mouthpieces cannot be returned for hygiene reasons.

Returnable Items

A product may be returned subject to the following:

  1. The product is faulty
  2. The product is not the product ordered
  3. The product does not perform to the Manufacturer’s specifications

Conditions of Return

  1. Items must be returned within 7 days
  2. The original sales docket or tax invoice must accompany the return
  3. Items must be returned in original packaging
  4. Returns with opened packaging will only be accepted
    a. if the goods are faulty
    b. If any items that we despatch are damaged in transit
  5. Items must have no marks or scratches
  6. Any items that require cleaning will be charged a cleaning fee which will also cover things such as strings, skins and reeds etc
  7. Any costs incurred in returning items to Turramurra Music are the responsibility of the purchaser.
  8. Returned goods are to be exchanged for other items or a store credit will be issued for purchasing other items.
  9. Refunds are at the discretion of the manager and prior approval must be obtained before any product is returned.

This policy may be revised from time to time without notice.