Coronavirus Update
COVID-19 - an update to our customers from Turramurra Music. Updated 07/10/2021.
We are continuing to monitor the COVID-19 situation and follow all government Health Orders.
Store re-opening Monday 18 October by appointment
Due to the easing of restrictions our store will begin to re-open to the public from Monday 18 October, initially by appointment only.
In order to comply with density limits and ensure everyone can have a safe and smooth visit we are requiring customers to book in a time prior to visiting the store. To book your visit, head over to https://www.turramusic.com.au/bookings, select your preferred date and time, and simply follow the steps.
Please note: As per the current Public Health Order, we are only permitted to let customers who are fully vaccinated enter the store and we are required to check customes' proof of vaccination prior to entry. We understand some customers are not fully vaccinated - we look forward to welcoming you back around 6 weeks later from 1 December and we are of course still able to offer Click and Collect pickup in the meantime. These are challenging times for all of us - please be patient with our staff as we comply with the Health Orders in order to remain open, and feel free to contact us if you have any questions or concerns.
From Monday 18 October all customers entering the store must sign in using the QR code at the entrance and must wear a facemask at all times (as do our staff) and must use hand sanitiser on arrival, prior to handling any instruments.
Until Monday 18 October our Store front is closed - driveway 'click and collect' pickup operating:
Unfortunately we not able to allow customers to enter the store at this time and the front of our store remains closed until Monday 18 October. We are able to fulfill pre-arranged 'click and collect' orders through contactless driveway pickup. Sadly we are not able to let customers try out any gear at this time, or facilitate any face to face enquiries until we begin to re-open on Monday 18 October.
Change to opening hours:
We remain open Monday - Saturday. Throughout lockdown our revised opening hours are:
- Monday - Friday: 9:30am - 5:30pm
- Saturday: 9:30am - 4:00pm
All orders must be done online, via email or via phone. Customers are not allowed to enter the store at any time.
Store Pickup:
Until Monday 18 October, our store remains open for order shipping, and for pre-arranged 'click and collect' order collection only via contactless Driveway Pickup. Customers are not able to enter our store at the moment. Orders must be placed via our website or over the phone and we are unable to take cash payments at this time.
Shipping Options:
- We are now offering free express delivery for all Sydney customers on all online / phone orders over $100 (excluding bulky items*) with orders placed before 9:00am generally dispatched same day.
- We can also arrange same day courier services for urgent orders - please contact us to arrange this (charges apply)
- Please note: some of our freight providers are experiencing service interruptions and delays due to additional Covid precautions.
We will keep you updated via our website and social media channels if anything changes. If you have any questions feel free to contact us via phone on (02) 9449 8487, or email [email protected]
Thank you for your patience and understanding as we all navigate this challenging situation together.
Turramurra Music