Shipping Information
Turramurra Music offers fast dispatch and a range of convenient shipping options including express services, as well as same day courier options for Sydney delivery. If you have any questions about shipping please contact us.
Free Shipping: We currently offer Free Shipping for online orders over $250 on non-bulky items shipped within Australia [note - as we are encouraging all customers to purchase online where possible during the coronavirus outbreak, we have dropped the free shipping threshold to $100 (for non-bulky items under 10kg and less than 1m length)]. This applies to items with an individual gross volumetric shipping weight below 10kg and dimensions no greater than 1m in any direction. Freight charges will be automatically calculated and displayed at checkout. If items quality for free shipping this will be displayed accordingly on the checkout screen. Free shipping does not apply to items that are not purchased directly online including trade sales, special order items etc. If you have any questions please ask your salesperson.
Dispatch timeframes: Orders placed before midday for in stock items will generally be dispatched same business day. Orders placed after midday will be dispatched next business day. If you have an urgent order requiring dispatch please contact us.
Shipping timeframes: Shipping timeframes are subject to the services of our freight providers. The following estimated timeframes typically apply for delivery of standard (non-bulky) items to east coast metropolitan areas.
- Standard shipping: 2-5 business days
- Express shipping: 1-2 business days
- Courier delivery - Sydney only: same day (contact us for pricing and to book)
If you require an item urgently or for a specific deadline, please contact us so we can confirm shipping timeframes to your address and fast track your order.
Please note: we are unable to guarantee delivery timeframes as delivery remains out of our control once an item has left our store. We have been advised that small additional delays may occur due to extra precautions our freight companies Australia Post and StarTrack are taking due to the coronavirus outbreak. For updates please see their websites for details.
Tracking: All deliveries are trackable online with the relevant shipping provider. You should receive tracking information via email after your order has shipped. If you wish to check tracking information please contact us.
Receiving your delivery: All deliveries require a signature on delivery by default. We strongly suggest providing a business address, or an address where someone will be present to sign for the delivery.
- For large items (shipped by our freight providers StarTrack, TNT or Toll) we generally require a business address. Additional charges may apply for re-delivery if someone is not present to receive the delivery.
- For smaller items (shipped via Australia Post), if you are not present to receive and sign for the delivery these will be returned to the nearest Australia Post outlet for collection. A notification card will be left by Australia Post.
Please note: If you elect to have an item delivered to you via a method that does not require a signature on delivery (e.g. Safe Drop) we are not able to guarantee the delivery or insure your item and you do so at your own risk and liability.
Shipping costs: Prices on our website do not include shipping costs. For items purchased online, shipping costs will be calculated at checkout. For all other purchases please contact us and we will provide a shipping quote for you. Please enter your address details carefully as redelivery or items that are returned to us via 'return to sender' due to incorrect address information will result in additional delivery charges.
Please note: we currently ship online orders within Australia only.